Refund policy

Shipping Policy

At CleverHome Goods, we are committed to making your shopping experience simple, reliable, and stress-free. Please review our shipping policy below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment is received.

Orders are not processed, shipped, or delivered on weekends or major holidays. During high-volume periods, processing times may take slightly longer.

Shipping Times

Estimated delivery times may vary depending on your location, product availability, and carrier delays.

Most orders are delivered within 5-10 business days after processing.

Please note that shipping times are estimates and are not guaranteed. Delays may occur due to weather, carrier issues, holidays, customs processing, or other factors outside of our control.

Shipping Rates

Shipping rates are pre-calculated into to your total. Your price at checkout will not change.

From time to time, CleverHome Goods may offer free shipping promotions. Any free shipping offer will be clearly displayed on our website or at checkout.

Order Tracking

Once your order has shipped, you may receive a tracking number by email. Tracking information may take 24–72 hours to update after the carrier receives the package.

If you do not receive tracking information within a reasonable time after placing your order, please contact us at:

support@cleverhomegoods.com

Multiple Packages

Some orders may be shipped in separate packages, especially if they contain multiple items. This means your items may arrive at different times.

There is no additional shipping charge if your order arrives in multiple shipments.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order.

CleverHome Goods is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping address, please contact us immediately at:

support@cleverhomegoods.com

We will do our best to update the address before the order ships, but we cannot guarantee changes once an order has been processed.

Lost, Stolen, or Delayed Packages

CleverHome Goods is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the shipping carrier.

If your package is marked as delivered but you have not received it, please check with your local carrier, neighbors, household members, or building office first.

If you still need help, contact us and we will do our best to assist you.